At NMC Import Export Solutions, we strive to deliver high-quality jute products and handicrafts to our global customers. As part of our transparent trade practices, the following Refund & Cancellation Policy applies:
1. Order Cancellation
Before Shipment:
Customers may cancel their order within 24 hours of placing it, provided the goods have not been packed or shipped.
After Shipment:
Once the products are dispatched, cancellations are not permitted.
2. Refunds
Refunds are applicable in the following cases:
- If the order is canceled within the allowed cancellation window.
- If the product delivered is damaged during transit (with proper proof like unboxing video/images).
- If there is a wrong item shipped compared to the order.
Refunds will be processed to the original payment method within 7–10 working days after claim approval.
3. No Refund Cases
- Products damaged due to mishandling after delivery.
- Customized or bulk export orders specifically made for a client.
- Minor variations in color, texture, or design (as jute & handicrafts are largely handmade and may have natural differences).
4. Returns
- Returns are only accepted if the product is defective, damaged, or incorrect.
- The request must be raised within 48 hours of delivery.
- Customers are responsible for shipping the goods back in unused condition with original packaging, unless agreed otherwise.
5. International Orders
- For overseas shipments, cancellation is not possible once the consignment is dispatched.
- In case of damage or non-delivery due to customs clearance issues, NMC Import Export Solutions will assist but cannot guarantee refunds unless insured.
6. Contact for Refund & Cancellation
For cancellation or refund-related queries, please contact:
Email: info@nmcexport.com
Phone: +91-7001079858 , +91-9933379371
